MyAccount - Your online service from Optivo (now a Southern Housing service)

Welcome to MyAccount

MyAccount is our safe and secure online portal for residents. It's a free, easy to use service that provides you with online access to your information 24/7. MyAccount is the fastest way to contact us and the best way to keep track of your rent and repairs.

Please note this portal is for use for Southern Housing residents that live in a property that was previously managed by Optivo, not residents who live in a property previously managed by Southern Housing Group (SHG).

With MyAccount you can

Report and track repairs

Select your preferred repair appointment date and time

Pay your rent and/or service charges and view statements

View your rent breakdown and service charge information

Update the details we hold about you and those in your household