Welcome to MyAccount

MyAccount is our safe and secure online portal for residents. It's a free, easy to use service that provides you with online access to your information 24/7. MyAccount is the fastest way to contact us and the best way to keep track of your rent and repairs.

Please note this portal is for use for Southern Housing residents that live in a property that was previously managed by Optivo, not residents who live in a property previously managed by Southern Housing Group (SHG).

With MyAccount you can

  • Report and track repairs
  • Select your preferred repair appointment date and time
  • Pay your rent and/or service charges and view statements
  • View your rent breakdown and service charge information
  • Update the details we hold about you and those in your household
  • Contact us.